Welcome to Safe Step Boots Store’s FAQ section. Here you’ll find answers to common questions about our professional footwear, delivery options, and store policies. If you can’t find what you need, please contact our customer service team at [email protected].

Product Questions

What types of professional footwear do you offer?
We specialise in high-performance work boots including Chainsaw Boots, Chest Waders, Non-Safety Wellingtons, Rigger Boots, and Safety Wellingtons – all designed for professionals in construction, forestry, agriculture, and industrial sectors.
Are your boots suitable for extreme work conditions?
Yes, our footwear is specifically engineered for demanding work environments. Our Chainsaw Boots meet forestry safety standards, while our Safety Wellingtons and Rigger Boots are designed for construction and industrial use.
Do you offer safety-certified footwear?
We offer both safety-certified options (like our Safety Wellingtons and Chainsaw Boots) and non-safety alternatives (such as our Non-Safety Wellingtons) for less hazardous work environments.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions and never store your full payment details on our servers.
Can I place bulk orders for my team?
Yes, we welcome bulk orders and offer Free Economy Shipping on orders over £50 – perfect for equipping your entire team with Chest Waders or other work boots.

Delivery Information

Where do you deliver?
We ship worldwide to professionals across Europe, North America, Australia, New Zealand, and the Americas, excluding some remote areas in Asia and other locations.
What are my delivery options?
We offer two reliable shipping methods:
Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with tracking
Free Economy Shipping: 15-25 business days via EMS for orders over £50
How long does order processing take?
Orders are typically processed within 1-2 business days from our Brighton & Hove headquarters. During peak seasons (September-January), please allow up to 3 business days.
Can I track my order?
Yes, you’ll receive a tracking number via email once your Chainsaw Boots or other footwear ships, which you can use on the carrier’s website.

Returns & Exchanges

What is your return policy?
If your work boots don’t meet expectations, you have 15 days from delivery to initiate a return. Please see our full Returns Policy for details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
How long do refunds take to process?
Refunds are typically processed within 5-7 business days after we receive the returned items.

Customer Support

How can I contact customer service?
Our team is available via email at [email protected] to assist with any questions about our Rigger Boots, delivery timelines, or other concerns.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm GMT. We aim to respond to all inquiries within 24 business hours.
Where is your company located?
Our headquarters is at 58 Princes Pl, Brighton & Hove, GB CH3H 2BC, where we process all orders and handle customer service.

Need professional footwear advice? Our team understands the demands of construction, forestry, and industrial work. Contact us for personalised recommendations on the best Safety Wellingtons or work boots for your specific needs.