At Safe Step Boots Store, we stand behind the quality of our professional footwear. If you’re not completely satisfied with your purchase of Chainsaw Boots, Chest Waders, Rigger Boots, or Safety Wellingtons, we offer a straightforward returns and exchanges process for our customers in construction, forestry, agriculture, and industrial sectors.

Important Note: For hygiene and safety reasons, Non Safety Wellingtons cannot be returned or exchanged unless they arrive defective or damaged.

Returns & Exchanges Eligibility

  • Items must be returned within 15 days of receiving your order
  • Products must be in original condition – unworn, unwashed, with all original tags and packaging
  • Proof of purchase (order number or receipt) is required
  • Customised or specially ordered items may not be eligible for return

How to Initiate a Return or Exchange

  1. Contact our customer service team within 15 days of receiving your order at [email protected] with your request
  2. Complete the Return/Exchange Request Form (template provided below)
  3. Wait for our team to approve your request and provide return instructions
  4. Package your items securely in the original packaging if possible
  5. Ship your return to our warehouse at the address provided in your return approval email

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Safe Step Boots Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Details:
– Product Name: [Product Name]
– Size: [Size]
– Quantity: [Quantity]
– Reason for Return/Exchange: [Please specify]

Please advise on next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

  • Refunds will be processed within 5-7 business days after we receive and inspect your returned items
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we will ship your replacement item once we receive your return

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions about our returns and exchanges policy, please contact our customer service team:

Email: [email protected]
Address: Safe Step Boots Store, 58 Princes Pl, Brighton & Hove, GB CH3H 2BC
Hours: Monday-Friday, 9am-5pm GMT

We appreciate your business and are committed to ensuring your complete satisfaction with our professional footwear products.