At Deals Safe Step Boots Store, we’re committed to providing professional footwear that meets the demands of your work while ensuring a smooth purchasing experience. Below you’ll find all the details about our shipping and returns policies.
Shipping Information
We ship globally (excluding some remote areas and parts of Asia) using reliable carriers to ensure your work boots arrive in perfect condition.
Order Processing
All orders are processed within 1-2 business days (Monday-Friday) after payment confirmation.
Shipping Options
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on destination and customs processing. We recommend choosing standard shipping if you need your boots urgently.
Returns & Exchanges Policy
We stand behind the quality of our professional footwear for workers in construction, forestry, agriculture, and industrial sectors. If you’re not completely satisfied with your purchase, we offer a straightforward returns process.
Important Hygiene Notice: For safety reasons, Non Safety Wellingtons cannot be returned or exchanged unless they arrive defective or damaged. All other products (Chainsaw Boots, Chest Waders, Rigger Boots, and Safety Wellingtons) are eligible for returns.
Eligibility Requirements
- Items must be returned within 15 days of receiving your order
- Products must be in original condition – unworn, unwashed, with all original tags and packaging
- Proof of purchase (order number or receipt) is required
- Customised or specially ordered items may not be eligible for return
How to Initiate a Return or Exchange
- Contact our customer service team within 15 days of receiving your order at [email protected] with your request
- Complete the Return/Exchange Request Form (template provided below)
- Wait for our team to approve your request and provide return instructions
- Package your items securely in the original packaging if possible
- Ship your return to our warehouse at the address provided in your return approval email
Return/Exchange Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Safe Step Boots Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Product Details:
– Product Name: [Product Name]
– Size: [Size]
– Quantity: [Quantity]
– Reason for Return/Exchange: [Please specify]
Please advise on next steps for processing this request.
Best regards,
[Your Full Name]
[Your Contact Number]
Refund Process
- Refunds will be processed within 5-7 business days after we receive and inspect your returned items
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- For exchanges, we will ship your replacement item once we receive your return
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions about our shipping or returns policies, please contact our customer service team:
- Email: [email protected]
- Address: Safe Step Boots Store, 58 Princes Pl, Brighton & Hove, GB CH3H 2BC
- Hours: Monday-Friday, 9am-5pm GMT
We appreciate your business and are committed to ensuring your complete satisfaction with our professional footwear products.