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Welcome to Deals Safe Step Boots Store (safestepboots.com). These Terms and Conditions govern your use of our website and purchases of our professional footwear products. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for professional users in construction, forestry, agriculture, and industrial sectors. You must be at least 18 years old to place orders.

1.2 Intellectual Property Rights

All content on safestepboots.com, including text, images, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Range

We specialize in professional footwear including:

  • Chainsaw Boots
  • Chest Waders
  • Non Safety Wellingtons
  • Rigger Boots
  • Safety Wellingtons

2.2 Product Descriptions

We make every effort to accurately display product features and specifications. However, slight variations may occur. If you receive a product that significantly differs from its description, please contact us immediately.

2.3 Hygiene Considerations

Due to health and safety regulations, Non Safety Wellingtons cannot be returned unless defective or damaged. All other products may be returned following our Returns Policy.

3. Orders and Payments

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We reserve the right to refuse orders at our discretion.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. Your card will be charged when we confirm your order.

3.3 Pricing and Currency

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes, though this won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Areas

We ship globally except to parts of Asia and remote locations. If we cannot ship to your area, we will notify you and cancel the order with a full refund.

4.2 Shipping Options

  • Standard Shipping (£12.95): DHL or FedEx, 10-15 business days after dispatch
  • Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

4.3 Order Processing

We process orders within 1-2 business days (Monday-Friday) after payment confirmation. You will receive tracking information once dispatched.

5. Returns and Refunds

5.1 Returns Policy

You may return eligible items within 15 days of receipt, provided they are:

  • In original condition (unworn, unwashed, with tags and packaging)
  • Accompanied by proof of purchase
  • Not customised or specially ordered items

5.2 Return Process

To initiate a return:

  1. Contact [email protected] within 15 days
  2. Complete the Return Request Form
  3. Wait for approval and return instructions
  4. Ship items to our warehouse

5.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect returned items. Original shipping fees are non-refundable unless the return is due to our error.

5.4 Damaged or Defective Items

Contact us immediately with photos of damage. We will arrange replacement or refund at no cost to you.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate personal and payment information. We are not responsible for delays caused by incorrect details.

6.2 Product Use

Our footwear is designed for professional use with proper safety precautions. You are responsible for selecting appropriate products for your needs and using them as intended.

6.3 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using trackable services.

7. Liability Limitations

7.1 Product Liability

Our liability is limited to the purchase price of products. We are not liable for consequential damages from product use.

7.2 Website Availability

We strive to maintain website availability but are not liable for temporary outages due to maintenance or circumstances beyond our control.

7.3 Third-Party Services

We are not responsible for services provided by payment processors, shipping carriers, or other third parties.

8. Privacy and Data Protection

Your personal data is protected as described in our separate Privacy Policy. We only collect necessary information to process your orders and improve service.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the modified terms.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Information

For questions about these terms:

Deals Safe Step Boots Store
58 Princes Pl, Brighton & Hove, GB CH3H 2BC
Email: [email protected]
Hours: Monday-Friday, 9am-5pm GMT